Privacy Policy

Introduction

Silora Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, make a purchase, or communicate with us.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Silora Ltd is registered in England & Wales under company number 16588404, with its registered office at Marshall House, Suite 21–25, 124 Middleton Road, Morden, United Kingdom, SM4 6RW.

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services. This includes:

a. Personal Information:

• Name, billing address, shipping address

• Email address and phone number

• Payment details (processed securely by third-party payment gateways)

b. Non-Personal Information:

• Browser type, IP address, and device information

• Pages visited, time spent on site, and referral links

This data helps us personalize your experience, fulfill orders efficiently, and maintain site functionality.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your orders

• To communicate updates, promotions, or service notifications

• To improve website performance and customer experience

• To detect and prevent fraudulent or unauthorized activity

• To comply with legal and regulatory obligations

We never sell your personal information to third parties.

3. Sharing Your Information

We may share limited personal data with trusted third-party partners who assist in operating our business, such as:

• Payment processors (for secure transactions)

• Shipping providers (for order delivery)

• Analytics and marketing services (for site performance insights)

All third-party partners are required to handle your data securely and in compliance with GDPR and UK privacy regulations.

4. Data Security

We implement strict technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Payment information is encrypted through SSL (Secure Socket Layer) technology and processed by secure third-party gateways. However, no online platform is entirely risk-free, and we encourage users to protect their account credentials.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Recognize returning customers

• Remember cart items and preferences

• Analyze traffic and improve site performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

6. Your Rights

Under the UK Data Protection Act 2018 and GDPR, you have the following rights:

• The right to access the personal data we hold about you

• The right to correct or update inaccurate information

• The right to request deletion of your data

• The right to restrict or object to certain data uses

• The right to data portability

To exercise any of these rights, please contact us using the details below. We aim to respond to all requests within one month.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once your data is no longer required, it is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to external sites not operated by Silora Ltd. We are not responsible for the content or privacy practices of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect business, legal, or regulatory changes. Any updates will be posted on this page with an updated “Last Revised” date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

10. Get In Touch