Term Of Services

Introduction

Welcome to Silora. These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these Terms of Service, you must discontinue using our website.

Silora Ltd is registered in England & Wales under company number 16588404, with its registered office at Marshall House, Suite 21–25, 124 Middleton Road, Morden, United Kingdom, SM4 6RW.

1. Eligibility and Acceptance

By using our services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian. You agree to provide accurate, complete, and current information when making a purchase or creating an account with us. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details are accurate. However, slight variations in color, texture, or design may occur due to photography and screen differences. Silora does not warrant that product descriptions or other content on the website are completely error-free, current, or reliable. If a product you receive does not match the description, you may return it in accordance with our Return Policy.

3. Pricing and Availability

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices, discontinue products, or update information without prior notice. Product availability is subject to stock levels, and we may cancel or delay orders if items are unavailable.

4. Orders and Payment

All orders placed through our website are subject to acceptance and availability. Payment must be made at the time of order using one of the accepted payment methods displayed at checkout. By providing payment information, you confirm that you are authorized to use the chosen payment method.

In the event of a payment error or dispute, you agree to resolve the matter directly with your payment provider. Silora reserves the right to cancel any order suspected of fraudulent activity.

5. Shipping and Delivery

We aim to dispatch all orders promptly. Estimated delivery times are provided for guidance only and may vary depending on location, courier delays, or unforeseen circumstances. Silora is not liable for any delays or damages caused by third-party couriers.

You will receive tracking information once your order has been shipped. Please ensure that your delivery address is accurate to avoid delays or lost parcels.

6. Returns and Refunds

Silora offers a 30-night risk-free trial on selected products. If you are not satisfied, you may return the item in accordance with our Refund Policy. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds will be processed to the original payment method within a reasonable timeframe once the return is approved. Shipping costs for returns may apply unless stated otherwise in our refund terms.

7. Intellectual Property

All content on this website—including text, images, logos, product designs, and graphics—is the property of Silora Ltd or its licensors. You may not copy, reproduce, distribute, or use any content without our prior written consent.

8. User Conduct

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited actions include, but are not limited to:

• Uploading or transmitting harmful or malicious software

• Engaging in fraudulent or deceptive activities

• Attempting to gain unauthorized access to the website or its servers

Silora reserves the right to restrict or terminate access to the website if misuse is detected.

9. Limitation of Liability

To the maximum extent permitted by law, Silora Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our total liability for any claim related to your purchase will not exceed the total amount paid for the product in question.

10. Privacy Policy

Your privacy is important to us. Any personal information you provide will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Changes to These Terms

Silora reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website. Continued use of our website after any modifications indicates your acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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