Terms of service

Welcome to silora.co.uk (“Site”). These Terms of Service (“Terms”) govern your access to and use of the Site, as well as any purchases of goods or services (“Products”) from Silora Home Ltd (“Silora,” “we,” “us,” or “our”).

By using the Site, creating an account, or purchasing Products, you agree to these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated by reference.
If you do not agree with these Terms, please do not use the Site.

1. Eligibility and Account Security

• You must be at least 18 years old and legally capable of entering into binding contracts.

• When creating an account, you agree to provide accurate and current information and to keep your login credentials secure.

• You are responsible for all activity under your account, including unauthorized use if your credentials are compromised.

2. Orders, Pricing, and Payment

• All prices are listed in pounds sterling (GBP) and include UK VAT unless otherwise stated.

• We reserve the right to correct pricing errors, update prices, or cancel orders prior to dispatch (a full refund will be issued if applicable).

• Accepted payment methods are shown at checkout and may include Visa, MasterCard, American Express, PayPal, and Apple Pay.

• Payment is processed at the time your order is confirmed.

3. Shipping, Delivery, and Risk of Loss

• We currently ship only within the United Kingdom. Full details are outlined in our Shipping Policy.

• Title and risk of loss pass to you upon delivery. Please inspect your parcel immediately and report any damage in accordance with our Return & Refund Policy.

4. Returns, Refunds, and Exchanges

• You may return eligible Products within 30 days of delivery, as described in our Return & Refund Policy.

• Refunds are issued to the original payment method once the returned items pass inspection.

5. Product Information and Availability

• We make every effort to display product details accurately; however, colours and materials may appear differently depending on your screen settings.

• Product availability may change without notice. We cannot guarantee that all Products will remain in stock.

6. Intellectual Property

• All content on this Site, including text, images, graphics, logos, videos, and software, is owned by Silora or its licensors and is protected by UK and international intellectual property laws.

• You may download or print portions of the Site for personal, non-commercial use only. Any reproduction or distribution for commercial purposes requires our prior written consent.

7. Prohibited Uses

You agree not to:

• Violate any applicable law or regulation.

• Infringe upon or misappropriate any intellectual property or privacy rights.

• Upload viruses, malware, or engage in phishing or spam activities.

• Attempt to disrupt, damage, or bypass Site security features.

• Use bots, scraping tools, or other automated methods without authorization.

8. Reviews and User-Generated Content

• By posting reviews, photos, or other content, you grant Silora a worldwide, royalty-free, perpetual licence to use, reproduce, and distribute your content for marketing or other lawful purposes.

• You warrant that the content you post is accurate, non-defamatory, and that you own or control the rights to it.

9. Disclaimer of Warranties

• Except where expressly stated in writing, the Site and Products are provided “as is” and “as available.”

• We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

• We do not guarantee uninterrupted or error-free operation of the Site.

10. Limitation of Liability

• To the maximum extent permitted by law, Silora shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or Products.

• Our total liability shall not exceed the amount you paid to Silora for the specific Product(s) giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Silora, its officers, employees, and affiliates from any claims, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Complaints and Dispute Resolution

If you have a complaint, please contact us at contact@silora.co.uk.
If we cannot resolve the matter, you may refer your complaint to the UK Online Dispute Resolution (ODR) platform at ec.europa.eu/odr.

14. Changes to These Terms

We may revise these Terms at any time. Updates take effect upon posting on the Site.
Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Get In Touch