Privacy policy

Silora (“we,” “our,” “us”) operates this website and related services (“Services”) to provide you with a secure and convenient shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you access or make purchases from our website.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect the following types of personal information, depending on how you interact with our store:

• Contact Information – Name, billing and shipping address, phone number, and email.

• Payment Information – Credit/debit card details, payment method, and transaction information.

• Account Information – Username, password, preferences, and account settings.

• Order Details – Products viewed, added to cart, purchased, returned, or exchanged.

• Communications – Any messages or inquiries you send to us.

• Device & Usage Data – Browser type, IP address, device identifiers, and browsing behaviour.

2. How We Collect Information

We collect personal information through the following means:

• Directly from you – When you place an order, create an account, or contact us.

• Automatically – Through cookies, analytics tools, and similar technologies.

• From service providers – When they help us process payments, ship orders, or manage data.

• From partners or third parties – Such as advertising or marketing platforms.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders.

• Communicate with you about your purchases, returns, or support inquiries.

• Manage your account and preferences.

• Improve our products, website, and shopping experience.

• Prevent fraud and ensure security.

• Send marketing or promotional materials (you may unsubscribe anytime).

• Comply with legal and regulatory requirements.

4. How We Share Information

We may share your information in the following situations:

• With Shopify – To host our store and process transactions securely.

• With service providers – For order fulfillment, IT management, marketing, and analytics.

• With business partners – For advertising and promotional purposes (in compliance with applicable laws).

• As required by law – To comply with legal requests or protect our rights.

• In business transfers – Such as mergers, acquisitions, or reorganization.

5. Relationship with Shopify

Our store is powered by Shopify, which processes personal information on our behalf to operate and improve the Services.
You can learn more about how Shopify handles data in the Shopify Privacy Policy.
Depending on your location, you can exercise privacy rights directly through the Shopify Privacy Portal.

6. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing any personal information.

7. Children’s Data

Our Services are not intended for individuals under the age of majority. We do not knowingly collect information from minors. If a child has provided us with personal information, contact us to request its deletion.

8. Security and Data Retention

We use reasonable security measures to protect your personal data. However, no method of transmission is completely secure.
We retain your data only as long as necessary to:

• Complete transactions,

• Comply with legal obligations, or

• Resolve disputes and enforce our agreements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the information we hold about you.

• Request correction or deletion of your data.

• Request data portability.

• Opt out of marketing communications.

• Withdraw consent (if processing is based on consent).

To exercise these rights, contact us using the details below. You may be asked to verify your identity before we process your request.

10. International Data Transfers

We may transfer your personal data outside your country of residence, including to Shopify’s servers. Where applicable, such transfers comply with recognized data protection mechanisms (e.g., Standard Contractual Clauses).

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the revised policy.

12. Get In Touch