Payment Policy

Effective Date: November 2025

Email: contact@silora.co.uk
Phone: +44 7877 189671
Address: Marshall House, Suite 21–25, 124 Middleton Road, Morden, United Kingdom, SM4 6RW

1. Secure Checkout

At Silora Ltd, your online security is our top priority.
We use encrypted SSL technology to ensure that all payment transactions are completely secure.
You can shop with confidence knowing that your personal and payment information is fully protected.

2. Accepted Payment Methods

We accept the following secure payment methods at checkout:

1. Shop Pay
2. Google Pay (G Pay)
3. Visa
4. Mastercard
5. Maestro
6. American Express (AMEX)
7. Discover
8. Diners Club
9. UnionPay
10. Elo

All payments are processed securely through our trusted payment partners.
Your card details are never stored on our servers and are handled only by certified payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).

3. Payment Currency

All transactions are processed in British Pounds (GBP).
If you are shopping from outside the UK, your card provider or bank may apply a currency conversion rate and additional charges — please check with them for details.

4. Order Confirmation

Once your payment has been successfully processed, you will receive:

• An order confirmation email containing your order number and details.

• A shipping confirmation email once your order has been dispatched.

If you do not receive these emails within a few minutes of purchase, please check your spam/junk folder or contact our support team.

5. Payment Issues

If you experience any issues during checkout, such as failed transactions or duplicate charges, please contact our customer service immediately.
We will verify your payment and assist in resolving the issue promptly.

Email: contact@silora.co.uk
Phone: +44 7877 189671

6. Fraud Prevention

For your protection and ours, all orders are subject to verification and fraud screening.
Silora Ltd reserves the right to cancel or hold any order that appears suspicious or incomplete until verification is completed.

7. Billing Information

Please ensure that your billing address matches the address associated with your payment method.
Orders with incorrect or mismatched billing details may experience delays or cancellation.

8.Get In Touch